About Altius Link

Since its creation, Altius Link has worked to promote digital BPO in hopes of enhancing communication experiences with customers and nurturing business growth for our client companies.

As Japan’s working population continues to decline, intensifying labor shortages, the emergence of generative AI has heightened expectations for better business productivity and greater potential in data utilization. Against that backdrop, corporate needs are clearly growing more complex and diverse. To take the next step in its growth process, the BPO industry will need to undergo meaningful transformation.

Altius Link is working to standardize its digital-driven services and bolster its capabilities to leverage data into better analysis proposals. Our new mission is to evolve from a conventional BPO service provider into a company that offers problem-solving platforms and strengthen companies’ business-transformation (BX) initiatives through data, empowering them to accelerate management decision-making.

Our growth foundation for making that vision a reality will rest on three digital-transformation (DX) efforts. First is our Service DX, which will focus on developing “Altius ONE,” our service brand that harnesses data to help client companies tackle the challenges they face. Our Operation DX, meanwhile, will involve enhancing our service quality and optimizing service costs. The third component is our Corporate DX, a drive to make ourselves operate as efficiently as possible. By propelling these three initiatives forward, we will elevate our corporate value. We will also utilize the technologies, networks, and global industrial expertise of the KDDI and Mitsui & Co. group, uniting all three companies’ strengths into team-driven solutions that will help us expand our BPO throughout Japan and across the globe.

The Altius Link purpose, “Forging Stronger Connections, Crafting Beautiful Experiences,” articulates our core values: using the power of humans and technology to strengthen connections between people and people, people and businesses, and people and society—and make those connections more resilient, more fulfilling and reliable, and more exciting, too.

With every one of our employees embracing strong connections with customers, we at Altius Link are determined to combine high value-added services with a human touch and technologies on the cutting edge in pursuit of higher aims: co-creating value for a better society with our client companies and playing a beneficial role in bringing a sustainable society to fuller fruition.